Last updated: 07.11.2025.
1. Controller of Personal Data
Rapidom Nekretnine d.o.o.
Koprivnička 48, Zagreb, Hrvatska
OIB: 32199643181
MBS: 081065260
Phone: 095-911-8117
E-mail: marko@rapidom-nekretnine.hr
(For any questions regarding your personal data or this policy, contact us at the above.)
2. Scope and Purpose
This policy applies to personal data processed by us in connection with your visit to our website, your use of our services (property rentals, sales, brokerage, etc.) and our communications with you. It also explains how we use cookies and similar tracking technologies.
We process personal data for the following purposes:
- to respond to your enquiries, – e.g., when you fill in a contact form;
- to manage our client-relationships and deliver our services (property search, brokerage, listings, etc.);
- to keep you informed (if you have opted in) about our offers or news;
- to fulfil our legal obligations (e.g., accounting, tax, audit etc.);
- to improve and personalise your experience on our website (including via cookies and analytics).
Legal Basis for Processing
We process your personal data only when there is a lawful basis, which may include:
- your consent;
- the necessity to perform our contract with you;
- our legitimate interests (provided your fundamental rights are not overridden) — e.g., improving our website, marketing (where you haven’t opted out), fraud prevention;
- compliance with a legal obligation.
What Personal Data We Process
Depending on your interaction with us, we may process:
- identity data (name, title)
- contact data (email, telephone number, postal address)
- transaction data (details of services you use with us)
- technical data (IP address, browser type, operating system, device identifiers)
- marketing & communications data (your preferences, consents, opt‐ins/opt‐outs)
- any other information you voluntarily provide to us (e.g., in a contact form).
Cookies & Similar Technologies
5.1 What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site recognise your device and remember information about your visit.
5.2 What types of cookies do we use?
- We use cookies for various purposes, for example:
- Strictly necessary cookies: required for the website to function (e.g., enabling secure login, website navigation).
- Functional cookies: allow our website to remember choices you make (e.g., language preference).
- Performance/analytics cookies: collect information about how visitors use the website (pages visited, time, errors) so we can improve it. • Marketing/advertising cookies: used to deliver content and adverts that are more relevant to you and measure the effectiveness of those adverts.
5.3 Third-party cookies
We may also allow third-parties (e.g., analytics providers, advertising networks) to set cookies on our website. These third-parties may collect information about your online activities across different websites and over time. You should check those third-parties’ own cookie-policies for more info.
5.4 Your consent and choice
When you first visit our website, you will be prompted to make a cookie-choice (accept, reject or customise). You can withdraw or change your consent at any time via the cookie-settings link available in the website footer/toolbar (or by adjusting your browser settings). Please note that blocking certain cookies may affect your experience on our website or our ability to provide certain services.
6. How Long We Retain Data
We retain your personal data only for as long as necessary for the purposes for which it was collected (including to meet legal or regulatory obligations). When retention is no longer required we will securely delete or anonymise your data.
7. Sharing and Transfers
- We may share your personal data with:
- our service-providers who support our operations (e.g., IT, payment, marketing providers) under confidentiality obligations;
- any authorities or third-parties, where required by law or to protect our rights; • other parties in connection with the services you request (e.g., property brokers, real-estate partners). If we transfer your personal data outside of the European Economic Area (EEA), we will ensure it is protected by appropriate safeguards (such as EU standard contractual clauses, binding corporate rules, etc.).
8. Your Rights Under GDPR
- Subject to applicable law, you have the following rights:
- Right to access your personal data (you may ask what data we hold and request a copy).
- Right to rectification (you may ask us to correct inaccurate or incomplete data).
- Right to erasure (“right to be forgotten”) under certain conditions.
- Right to restriction of processing.
- Right to data portability.
- Right to object to processing (including for direct marketing) and withdraw consent at any time.
- Right to lodge a complaint with a supervisory authority (in Croatia: Agencija za zaštitu osobnih podataka). To exercise any of these rights, please contact us via the contact details provided above.
9. Security Measures
We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These include encrypting data where appropriate, secure servers, regular security reviews and limited access on a “need-to-know” basis.
10. Changes to this Policy
We may update this policy from time to time to reflect changes in our services, legal requirements or cookie practices. We will publish the updated policy on our website and update the “Last updated” date.
11. Contact & DPO (if applicable)
E-mail: marko@rapidom-nekretnine.hr
Phone: 095-911-8117